TROUBLE TICKETING

We enable our customers to report, track and get status on problem-solving and repair activities. Our trouble ticketing services include:

• Issue assessment and prioritization that allows operators to assign urgency levels and efficiently manage trouble tickets


• Automatic notification to appropriate analyst or technician


• Web logins allow customers to track the progress of their tickets as they are being worked on


• Browser-based operation that allows users to manage trouble tickets from any computer with web access


• Searchable knowledge base stores previous problems' diagnoses and resolutions to simplify future problem-solving efforts


• Performance monitoring that generates reports on response times to track successful practices and identifies recurring network problems