CUSTOMER ISSUE

A national wireless telecommunications provider needed to integrate processes and real-time monitoring into a National Network Operations Centre. Integrating all network devices into a single Fault Management System and unified Trouble Ticketing procedures were key project success factors.

PROJECT DELIVERABLES

Technical Deliverables - Real-time Fault Management Integration

• Defining 30 alarm handling specifications representing 50 device types and over 7,000 device instances
• Establishing and verifying data collection network
• Beta and final system testing
• Production cut-over management and regression testing

Technical Deliverables - Real-time Remote Terminal Unit (RTU) Deployment

• Vendor selection of real-time data collection devices (RTUs) and mediation devices.
• Data network communications deployment and testing to 22 sites across BC.
• Data transformation & cleansing.
• Mediation device configuration, data load, and verification testing.
• Fault Management System integration.

Technical Deliverables - National Trouble Ticketing System

• Technical specification of equipment faults and trouble resolution codes for new devices and technologies.
• Mapping of element fault priorities to national trouble management severity's.
• Deployment of national location identification standard, including data transformation, cleansing, loading for over 1,500 sites and 7,000+ network elements.

Process Deliverables - National Trouble Ticketing System

• Standard fault management operating procedures for 50 types of devices across 4 major operations teams in 3 provinces.
• Development of call-out procedures and protocols
• Training of 50 technicians across 3 provinces in new fault management and trouble-ticketing system

GLOBAL MINDS OPERATIONAL SUPPORT PARAMETERS

• Dedicated Technical Team
• End-user training and post-launch support
• 24x7 end-user support during system launch and cut-over