PROCESS AND METHODOLOGY

When working of business strategy, our Practice Leaders lead the way to ensure strategy and business alignment. Then our Business Process Architects scope the work needed and to develop a clear to-be vision process. Our architects work with customer contacts to see that existing systems are being efficiently used.

Solutions are designed that meet the needs of the customer and yield the greatest ROI. Additional technologies are evaluated on need, with special attention paid to the abilities of the customer. Our solutions are always easily supported without impacting the effectiveness of existing systems and processes. Our findings are presented to senior management and all relevant departments. We present an illustration of the current process and define the recommended areas for improvement. We outline the benefits, hard and soft, that will be realized and provide ROI and cost estimates. A roadmap to results with attainable goals is provided and discussed.

Only after gaining a complete understanding of the needs of our customers, and after obtaining a complete customer buy-in, do we begin the implementation of our enterprise system enhancements. The Global Minds Implementation teams go onsite to install and configure the solutions that will enhance the customer?s enterprise system and bring it in line with expectations. We actively manage scope provide step-by-step updates as the project progresses.

All systems and processes are tested in a fully functional environment to ensure that the system is operating at its fullest ability. Complete knowledge transfer is provided to in-house support staff, as well as to the operators of the system, to guarantee a smooth transition when the improved system goes live. Customers are never left behind; they are always kept up to speed and left with confidence in their improved systems.

The nature of our solutions result in rapid installation. Companies that implement our solutions are provided with a near-instant answer to their problems and receive a rapid return on their investment. The results are measurable, the rewards tangible.